Salary: POa-b (£30,507 - £34,788 per annum) 

Job Ref: WH19 806
Casual User Car Allowance 
37 hours per week

We are looking for an enthusiastic and innovative Customer Feedback Manager to lead on the development of our feedback strategy, promoting the work of Wolverhampton Homes and ensuring that we listen and respond effectively to the voice of our customers. Managing a small team to provide an effective operational complaints service, you will collaborate with colleagues across the organisation, customers and partners to identify opportunities for improvements and learning from the feedback we receive.

You will work closely with a number of internal teams to ensure we are providing a range of feedback mechanisms to meet the needs of our diverse communities – from social media channels and customer surveys to formal customer consultations and more! You’ll champion the customer voice across Wolverhampton Homes, bringing fresh ideas and driving initiatives around tenant-led scrutiny across a range of services to help us deliver a great customer experience, with a right first time approach.

We are looking for someone with experience of effectively making the customer voice heard by managing and learning from feedback, with the passion to deliver the best outcomes for our customers. A background in social housing is not essential, although knowledge of a regulated industry would be useful, and experience of working to deadlines and managing competing priorities is essential.

It’s an exciting time to join Wolverhampton Homes – we’re on a transformational journey #goodtogreat and we need great people to help us turn our plans into reality. We manage over 22,000 homes for the City of Wolverhampton Council and have a growing portfolio of services across the City. We’re passionate about what we do – and we care about our city’s future.

In return, you can enjoy a competitive salary and a range of benefits including opportunities for ongoing training and development, pension scheme and discounts on products and services. Your work life balance is important to us so there are options for flexible working which could include flexible start and finish times and days working from home.

For an informal chat about this role, please contact Fiona Capel, Marketing & Customer Insight Manager on 07891 541292. For further information about the recruitment process you can contact the HR team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

To apply for this role you will need to send your expression of interest and accompanying CV to the HR team by the closing date.

Should you prefer to send us your expression of interest in another format, such as a video, audio recording, or presentation, you are welcome to do so. We would ask that your expression of interest, regardless of the format, includes the information requested on the expression of interest form.

Closing Date: 3 June 2019 at 5.00 pm

Interviews: 18 June 2019 

Job Description

Expression of interest form



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